Return and Exchange Policy
In Madmak, we care about your satisfaction and trust, and we believe that a luxurious shopping experience is only complete with fair and clear service.
Return and Exchange Period
The customer has the right to request an exchange or return within 7 days from the date of receiving the order, and this is only within the Kingdom of Saudi Arabia.
Exchanges or returns do not include orders shipped outside the kingdom.
Product Condition
To accept an exchange or return, the product must be:
In its original condition as received
Unused, and undamaged
Attached with all accessories, the original card, and complete packaging
Free of any scratches or signs of use
Any product that does not meet these conditions will not be accepted to preserve the quality of our products.
Non-Returnable Products
Used or damaged products
Orders that exceed 7 days
Products with tampered packaging or removed tags
Return and Exchange Mechanism
Customer service was contacted within the specified period to submit the request
After inspecting the product and ensuring it meets the conditions, the following is done:
Exchange for another product depending on availability
Or refund the amount via the same payment method
Shipping Fees
The customer bears the shipping costs in cases of return or exchange
In case of an error from the store or a manufacturing defect, Madmak bears the full shipping fees
Our taste is appreciated, and we respect your time, and we are committed to delivering our products as they deserve—elegant and fitting for you.
